Issue
When opening a design, the following error message appears:
“An error occurred while trying to transfer data from 2020 cloud. Would you like to try again?"
Followed by the message:
“Some cloud items cannot be updated.”
Solution
This happens when you change the default
Market region in your Cyncly Account.
To correct this problem, access your
Cyncly Account Settings and set back the
Market Region of the Cloud items used in your file.
You can check out this article for further details on
how to access your profile information.
Note Applies to 2020 Design 11 and higher
2020 Design will not give you this error message, however the Cloud items will not be updated.
Related ArticlesHow to Navigate 2020 Cloud in 2020 DesignHow to Update Cloud Items in a DesignHow to Configure Your Cyncly Account to Receive Update Notifications
