Reset Search



You Cannot Access This Application Error Message

« Go Back


Article Number000008782
TitleYou Cannot Access This Application Error Message
Applies to2020 Cap; 2020 Cloud; 2020 Giza; 2020 Worksheet
Body of the Article


When trying to access the Manufacturer Updates section on, you receive the "You cannot access this application" error message.

User-added image


This section of is older code that is optimized for the Internet Explorer web browser. If you are using a different browser (Chrome, Edge, Firefox, etc.), switch to Internet Explorer and it should work. If the error persists, perform the following steps:

Click the Home link in the upper right corner of the website. This will reset the webpage and return you to the main home page.
User-added image
Then using the Catalog Download list, select the manufacturer you wish to download and then click the Submit button.
User-added image

It should then correctly take you to the download page for the selected manufacturer.

Will be updated to be compatible with modern browsers?

Eventually will be replaced entirely by a new, modern website. Our new sites are currently under development. The 2020 Knowledge Center, which you are viewing at this moment, is a part of this new website (via We do not have an ETA on when the Catalog Downloads will be migrated, but it is coming and we will make announcements as our products develop. We thank you for your patience.

If you have any questions or concerns please let us know at

URL NameYou-Cannot-Access-This-Application



Was this article helpful?



Please tell us how we can make this article more useful.

Characters Remaining: 255