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2020 Cloud Dialog Box Keeps Spinning After You Have Entered Your Email and Password to Launch 2020 Design

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Article Number000001215
Title2020 Cloud Dialog Box Keeps Spinning After You Have Entered Your Email and Password to Launch 2020 Design
Applies to2020 Design; 2020 Cloud
Body of the Article

Applies to:

2020 Design V11.9


Once you have already entered your email address and password in the 2020 Cloud dialog box, it keeps spinning and 2020 Design will not open.

2020CloudJustSpinning
 

This behavior may happen sometimes after a software update. In this case, you can try any of the 2 options below.


Option 1
Close the 2020 Cloud dialog box and attempt to sign in again.

Option 2
Download and run the app below which will help you clear some old data that may be causing this behavior.
Click here to download.


Open 2020 Design.

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