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The 2020 Cloud Product Browser Displays Message: No Products Available.

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Article Number000001214
TitleThe 2020 Cloud Product Browser Displays Message: No Products Available.
Applies to2020 Design; 2020 Cloud
Body of the Article

Applies to:

2020 Design V11.9


When attempting to browse to add products, the message below may appear:

NoProductsAvailable

Sometimes after a software update the sign-in status of a user will take longer than expected to correctly sync the new updates. 
Try the following steps to correct this behavior: 

1. Save your current work and close 2020 Design.
2. Re-Open 2020 Design.

Restarting the program usually refreshes the content and the list of catalogs should be available.

If the problem still persists:

3. Download and run the app below which will help you clear some old data that may be causing this behavior.
Click here to download.
 

Open 2020 Design.

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